Option 1: in the app (instant)
- Open the InvestorBytes app and log in.
- Tap Settings.
- Scroll down and tap Delete account.
- Tap Delete to confirm. Your account is removed straight away and you are logged out.
Option 2: by email
If you no longer have the app or can't log in, email us from the address you signed up with:
Email request
To: [email protected]
Subject: Delete my InvestorBytes account
Include the email address on the account. We may ask you to confirm the request from that address.
Email a deletion requestWe delete the account within 7 days and reply to confirm.
What is deleted and what is kept
Deleted immediately
- Your name, email address and mobile number
- Your password and any sign-in codes
- Your link to Google or Apple sign-in
- All portfolios, transactions and dividends
- Watchlists and price alerts
- Push notification tokens for your devices
Kept for a limited time
- Server security logs that may show your email or IP address: deleted automatically within 90 days.
- Emails you sent to support: kept up to 12 months to handle follow-ups, then deleted.
- Nothing is kept for advertising or sold.
Deletion can't be undone. If you sign up again later with the same email, you start with an empty account.
Delete some data without deleting your account
- Portfolio: delete a single transaction, or a whole portfolio with its transactions.
- Watchlists: remove a stock, or delete a whole list.
- Price alerts: delete any alert.
- Notifications: switch them off in your phone's settings, and the token is no longer used.
- For anything else, email [email protected] and tell us what to delete.
More detail is in the InvestorBytes app privacy policy.